Archive for the Outlook 2010 Category

Outlook 2010 crashes when scrolling free/busy times on Windows 2008 server based XenApp 5.0 environment

Posted in Citrix, Outlook 2010, Windows 2008, XenApp with tags , , , on January 25, 2012 by uniekdevries

We have installed Outlook 2010 in a XenApp 5.0 environment in combination with Windows 2008 server. When users open an meeting  and open the free busy scheduling view, and scroll in the calendar, Outlook crashes. In the detailed information you can see the gdiplus.dll is involved.

Research learns that there are a lot issues with the gdiplus.dll and that it can be resolved by installing a hotfix. http://support.microsoft.com/kb/971589/en-us

On the Citrix forum you can find the following threat

http://forums.citrix.com/thread.jspa?threadID=273082&tstart=0#1545823

Although the symptoms are different we solved the problem by installing  the hotfix.

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Outlook 2010 profiles do not work in combination with RES Powerfuse shell

Posted in Outlook 2010, RES User Workspace Manager, Windows 7 with tags , , on July 29, 2011 by uniekdevries

In our environment a lot of users administer more then one mailbox. In most cases this is a group mailbox. When you add the mailbox to your own profile, all messages you send are kept in your own “Sent Items” in stead of the “Sent Items” folder of the user on behalf the mail was send.

To avoid this problem you can create an additional outlook profile, enable the option “Always prompt for user name and password” and select the option “Prompt for a profile to be used”. Now when you start Outlook and log on as the other user, all messages you send automatically are saved in the right “Sent Items” folder.

Unfortunately this procedure does not work when you use the RES Powerfuse shell (RES User Workspace Manager 2010 – 9.0.2.0 SR2) on a Windows 7 workstation. The Windows Security message box (see image) does not appear, so there is no way to fill in the username and password of the other user.

In stead of presenting the logon screen, RES Powerfuse fills in the credentials of the logged on user what causes the problem. This is by design and will not be solved on short term.

Outlook 2010 logon

To workarround the problem, users login on our Citrix XenApp environment as the other user and start Outlook in the Citrix session.